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FAQ & Support |
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| Shipping Information |
Worldwide shipment via the USA post office.
USA & Canada address: it will take 3~6 business days for you to receive the CD. Other address: it will take 4~12 business days for you to receive the CD.
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| Sales, Bills and License Code Requests |
If you have any questions about your online order, downloading, billing, refunds or need to retrieve a lost license code, please contact Regnow. |
| Technical Support |
1-year FREE technical support.
Our technical support team works 24 hours a day and 7 days a week.
If you have any technical question about our product, please review the following FAQs first. If you cannot find the answer, please submit your question. 
Normally we will answer your question within 1~2 hours. During busy periods this may take longer but it is not expected to exceed 12 hours. |
| Frequently Asked Questions (FAQ) |
| Q: Is this CD for advanced users or PC beginners? |
| A: This CD has easy-to-use interfaces and easy-to-understand directions. And this CD is so powerful that many technicians from Fortune top 100 companies, such as Boeing, have bought this CD. So anybody who owns or works on computer should have one. |
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| Q: What's the price in my country's currency? |
| A: First, please check our CD price. Then, check Yahoo Currency Converter. When you pay, our payment system will automatically handle the conversion for you. |
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| Q: Who is the Regnow? |
A: RegNow, the software industry's premier payment service provider, enables any software company to securely and easily receive payments online. Regnow is located at Eden Prairie, Minnesota, USA. Their official website: http://www.regnow.com |
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| Q: What payment options can I use? |
| A: We accept payments by Credit Card, PayPal, Bank/Wire Transfer, Check/Money Order, and Credit Card by Fax. Below is a brief description of each option and the process to follow your order through to completion. |
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| Credit Card: We currently accept Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard and MasterMoney. All orders are processed in real time and upon completion an email will be sent to you as confirmation of your purchase. This option is recommended and you can begin to download the software instantly. For all other options you will not receive your order until we have received payment. |
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| Bank/Wire Transfer: Depending on your location, once you click "Place Your Order" you will either be provided with payment instructions on your monitor or you will be advised that an invoice will be postal mailed to you. European customers who receive an invoice by postal mail may use the invoice to pay by bank/wire transfer or GIRO. |
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| Check/Money Order: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. With this option you will need to send a check or money order to the address listed on the final page. Your registration will not be complete until funds have been received. |
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| Fax - Credit Card: Once you click "Place Your Order" payment instructions will be presented to you on your monitor. The fax number will be presented at the bottom of the final page. Once we receive your completed information we will process the order as soon as possible. |
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| PayPal: Once you click "Place Your Order" you will be provided with information for making your payment using PayPal. By clicking on the "Buy Now" button on that page, you will be directed to the PayPal website to make your payment. Please note that you do not need to have a PayPal account to make use of this option. PayPal will also allow you to pay using a credit card. |
| Q: Do I have to download something? |
A: No. If you have checked the "Get it on CD!" on the purchase page, you can just wait for your physical CD to arrive, while totally ignoring any downloading link and any instructions on how to burn a CD. |
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| Q: Do I have to burn a CD? |
A: No. If you do not have a CD burner or if you do not want to burn a CD, please add the "Get it on CD!" option on the purchase page. |
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100% Guaranteed: |
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Is Spotmau useful, given that many of the tools are available in Vista and Win XP? Definitely. Individual functions can even be lifesavers.
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